How to Evaluate Trust in AI-Assisted Decision Making? A Survey of Empirical Methodologies

How to Evaluate Trust in AI-Assisted Decision Making? A Survey of Empirical Methodologies
Oleksandra Vereschak, Gilles Bailly, Baptiste Caramiaux

CSCW'21: ACM Conference on Computer-Supported Cooperative Work and Social Computing
Session: Algorithms and Decision Making

Abstract
The spread of AI-embedded systems involved in human decision making makes studying human trust in these systems critical. However, empirically investigating trust is challenging. One reason is the lack of standard protocols to design trust experiments. In this paper, we present a survey of existing methods to empirically investigate trust in AI-assisted decision making and analyse the corpus along the constitutive elements of an experimental protocol. We find that the defintion fo trust is not commonly integrated in the experimental protocols, which can lead to findings that are overclaimed or are hard to interpret and compare across studies. Drawing from empirical practices in social and cognitive studies on human-human trust, we provide practical guidelines to improve the methodology of studying Human-AI trust in decision-making contexts. In addition, we bring forward research opportunities of two types: one focusing on further investigation regarding trust methodologies and the other on factors that impact Human-AI trust.

DOI:: https://doi.org/10.1145/3476068
WEB:: https://cscw.acm.org/2021/

Pre-recorded presentations of CSCW 2021

CSCW 2021SIGCHI